Terms & Conditions

Terms and Conditions

Please read these Terms and Conditions carefully before accepting the Quote supplied by Universal Tradesman Pty Ltd. By accepting, you acknowledge that you have read and agree to the Terms and Conditions as laid out in this Document.

General

All communications regarding a Quote must be documented in writing. Where a verbal agreement has been made in person or over the phone, it must be confirmed in writing within 24 hours.

Quotes

Quotes are valid for 30 days from date of issue. Any Quote accepted outside this time may need alterations to account for current market rate of materials, and any potential changes in site conditions.

While all care is taken to ensure accuracy of pricing, there may be unforeseen or unexpected conditions or occurrences which alter the scope of works, and consequently the pricing. Any changes to a scope will require a revised Quote and may alter the job delivery date, as per the Changes to Scope section.

Quotes for jobs which consist of more than 3 separate items constitute ‘Project Pricing’. Project Pricing is generated to save you money by combining multiple elements to save on onsite labour costs. Selection of individual items or subsets of items taken from Project Pricing may require a new Quote in order to account for the entire labour time onsite.

Repair, maintenance and handyman jobs have a minimum call-out fee; any material costs required for the job are in addition to this. This fee includes the first hour of labour, with subsequent hours of labour charged out at the current hourly rate. Any do-and-charge jobs which fall below an hour of labour will be billed at the minimum call-out unless a pre-existing arrangement or agreement otherwise exists in writing.

Payment Terms

Payment terms for individual Clients who do not represent any group, party, organisation or company required by law to have an ABN:
a: A deposit of 50% must be paid upon acceptance of any Quotation over $1000. No works will be scheduled or booked until this deposit has been received, unless agreed to in writing.
b: The balance must be paid 7 days from completion of works, unless agreed to in writing.

Payment terms for any Client required by law to have an ABN, including sole traders, organisations, companies, or individuals representing such a party:
a: A deposit of 50% must be paid upon acceptance of any Quotation over $2000 inc. GST. No works will be scheduled or booked until this deposit has been received, unless agreed to in writing.
b: The balance must be paid 14 days from completion of works, unless agreed to in writing.

Debt Collection

If reasonable attempts to contact you regarding an outstanding invoice fail, we may refer the matter to a debt collection agency or lawyer. Any fees accumulated in the recovery of this debt will be payable by the debtor.

Changes to Scope

Unforeseen circumstances or site conditions may alter the nature of works being carried out under an accepted Quotation. This constitutes a change to the Scope of Works, and will require a new Quote to be
supplied to you and approved before works can continue.
Where there is a change to the Scope of Works, a new timeframe may need to be negotiated. If the existing deadline is non-negotiable, you will need to flag this when the new Quote is supplied so that we discuss options.

Warranty

Works carried out under the Quote are warranted for a period of 1 year. Within the warranty period Universal Tradesman Pty Ltd will repair, at no charge, any works that prove defective due to workmanship or materials under normal use, subject to proper maintenance.

If investigation indicates that damage is the result of improper use, building movement or structural faults, or any other issue not caused by faulty workmanship or materials, repair costs will be incurred at the current going rate.